Friday, September 28, 2012

Tim Cook Apologizes for iOS 6 Maps

Looks like all the criticisms made regarding the new iOS6 maps have finally become a issue Apple couldn't no longer denyt, and Apple's own Tim Cook has finally came forth and... apologized for it!

In his message he states that strives to make world-class products but fell short on this commitment with the new iOS6 maps. While he promises Apple will do everything to make it better, it will take time... and until then he even went as far as suggesting alternatives like Bing, MapQuest and Waze, or use Google or Nokia maps via their mobile websites - and not even forgetting to remind everyone that you can create an icon on the home screen to their web apps.

The full message follows:

To our customers,

At Apple, we strive to make world-class products that deliver the best experience possible to our customers. With the launch of our new Maps last week, we fell short on this commitment. We are extremely sorry for the frustration this has caused our customers and we are doing everything we can to make Maps better.

We launched Maps initially with the first version of iOS. As time progressed, we wanted to provide our customers with even better Maps including features such as turn-by-turn directions, voice integration, Flyover and vector-based maps. In order to do this, we had to create a new version of Maps from the ground up.

There are already more than 100 million iOS devices using the new Apple Maps, with more and more joining us every day. In just over a week, iOS users with the new Maps have already searched for nearly half a billion locations. The more our customers use our Maps the better it will get and we greatly appreciate all of the feedback we have received from you.

While we’re improving Maps, you can try alternatives by downloading map apps from the App Store like Bing, MapQuest and Waze, or use Google or Nokia maps by going to their websites and creating an icon on your home screen to their web app.

Everything we do at Apple is aimed at making our products the best in the world. We know that you expect that from us, and we will keep working non-stop until Maps lives up to the same incredibly high standard.

Tim Cook
Apple’s CEO

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