Monday, August 29, 2016

Microsoft finally fixes Surface Pro 3 battery bug

Good news, if you are one of the owners of a Surface Pro 3 that suddenly lost its ability to work for more than a few minutes unplugged, the battery fix is finally here - but you'll have to jump through some hoops to install it.

Although we're talking about a 2 year old device, the Surface Pro is a high-end tablet. So, it's quite annoying to find out that instead of being able to take it with you and work away from a wall socket, your trusted tablet/laptop now need a power cord anywhere you go. Thankfully, the problem wasn't the batteries themselves but some software bug that can be fixed via an update... But on the other hand, most users won't be happy about being unable to use their tablets as intended for the past couple of months.

Anyway, the battery fix is here, but installing will require some steps, as MS asks you to:
  1. Ensure that your Surface Pro 3 is plugged directly in to AC power using the standard AC power adapter (do not use the Surface Docking Station)
  2. Disconnect any USB devices 
  3. Disconnect any external monitors
  4. Check that Windows shows a 40% charge or greater when you hover over the icon in the taskbar 
  5. Install the update
  6. Once you install the update, please select Restart now (do not shutdown).
  7. After your Surface restarts, please manually restart it a second time to complete the process.

Not exactly the most user-friendly process for a high-end device using the latest and greatest operating system...

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