Monday, October 10, 2016

Samsung caught trying to hide Galaxy Note 7 issues

Samsung's nightmare with the exploding Galaxy Note 7 seems to have no end in sight and is, perhaps, past the point of no return; but it gets worse, as one slip-up shows the company trying to hide (as if it that was possible) the issue with the new, replaced, devices.

Samsung recalled the Galaxy Note 7 and replaced it with new units, but the problem seems to persist even with the replaced devices. One customers woke up to a hissing noise just to find his room filled with toxic black smoke, even requiring medical assistance. After contacting Samsung, Michael Klering thought the company was really interested in fixing the issue, until a slip-up allowed him to receive a message intended for Samsung officials:
"Just now got this. I can try and slow him down if we think it will matter, or we just let him do what he keeps threatening to do and see if he does it"

Well, a internacional corporation can't be judged by an individual's actions alone, but Samsung is already in a tight spot, and this sort of falsehood won't be received too kindly by consumers (nor regulators). Maybe it's really better to consider the option to simply cancel the Note 7 line, as I'm not sure anyone will be able to trust these devices under the same roof of their families and loved ones...

Update: network operators are suspending Note 7 sales/replacements; and it seems Samsung is also halting Galaxy Note 7 production.

No comments:

Post a Comment

Related Posts with Thumbnails

Amazon Store